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Online Order FAQs

DELIVERY

Delivery within Australia is via Australia Post's STANDARD delivery and only to direct addressess - no PO Boxes.

TURNAROUND TIMES

Turnaround time for dispatch is currently 3-5 business days from payment. If it's an urgent order, let me know - I'll do my best! Please note that postage times may vary depending on public holidays.

RETURNS/REFUNDS

I'm happy to refund a faulty item - please contact me. If you just change your mind about the purchase, I'm happy to refund, but you must pay for return delivery. I don't refund on 'change of mind' for personalised items, but will happily replace if faulty.

To dispute a payment from Sara Turner Designer, please contact us in the first instance.

PRIVACY

What information do we collect?

The only information we store about you is related to your order, and none of your information will be shared with third parties.

How do we protect your information?

Your online transaction on Sara Turner Designer is secured and encrypted by an SSL Certificate.